Refund policy

LiPingBattery provides replacement batteries for power tools and is determined to make sure that each customer gets the correct product in fully working order. Please read the policy stated below before placing an order.

1. 30-Day Return Window

You can return the item within 30 days of receipt.

To start a return, contact us at:
Email: support@lipingbattery.com

Could I please have your order number, the name of the product, the date on which it was delivered, and the reason for the return?

2. The cases of items that are not defective

As long as you have ordered the wrong item, have decided that you no longer need the product, or have changed your mind, you can return the product within 30 days of it being delivered.

The item must be unused, undamaged, and returned in the original packaging.

For non-defective returns:
The buyer must pay for the return shipping cost.
– Once the original shipping charges have been paid, they cannot be refunded.
After we have received and examined the item which has been returned, a refund will be issued.
– If the item that is returned is damaged or is missing parts or not in a resaleable condition, we could reduce or refuse the refund.

3. Articles that are defective, damaged, or wrong

If the item that you have received is found to be defective, damaged, or different from what was ordered, please contact us within 72 hours of delivery.

It would be useful if you could provide some photographs or a brief video illustrating the issue, the product label, and the package label.

For confirmed defective, damaged, or wrong items:
– We will either give you a free replacement, refund your money, or provide some other reasonable solution.
– We will cover the cost of returning the item if a return is required.
We can provide you with a prepaid return label or else pay the amount for returning the item once we have received the return tracking receipt.

4. Refund Processing

When we have received and checked your return, we'll tell you whether the refund will be approved.

After the refund has been approved it will be returned to the original payment method within 5 to 10 business days. That said, your bank or payment provider could take longer to credit your account.

5. One-Year Product Warranty

The batteries that LiPingBattery sells as replacements carry a 1-year limited warranty for any defects in manufacturing, provided they are used under normal conditions.

The warranty covers:
– Battery cannot charge normally
– Battery cannot hold charge due to a manufacturing defect
– Battery is not recognized due to a confirmed product fault
– Other confirmed manufacturing defects

The warranty does not cover:
– Normal battery capacity decrease over time
– Incorrect installation
– Incompatible device model or wrong part number ordered by the customer
– Damage caused by misuse, drops, water, overheating, overcharging, or improper storage
– Device motherboard, charger, software, or charging-circuit problems
– Products modified, opened, repaired, or tampered with by the customer
– Products purchased from other sellers

So long as the defect is within the scope of the warranty, we will either supply a replacement, give you a refund, or offer some other reasonable solution; and in the case of a return, we will provide you with the instructions for returning the item.

6. Return Address

We request that you contact us before carrying out any return, as the correct return address will vary according to the order in question, the type of product, and the shipping location.

Returns that are sent without prior approval will not be accepted.

7. Compatibility Responsibility

The replacement batteries are different from model to model, so before ordering you should check the battery's part number, its voltage, its capacity, and the model of the device it is suitable for.

If you're uncertain, please contact us before making the purchase and we'll help you to check the compatibility.

8. Payment Provider Protection

If you want the quickest solution, you should contact us first whenever there is an issue with your order. However, this policy does not affect any buyer protection rights you have through your payment provider.